IT for companies obsessed with quality
We handle your team's laptops and accounts, from day one to the last day.
Contact us
Why K10 Labs for IT support
One proven setup. Our experts pick what works. You skip the guesswork.
Proof you can show. Compliance reports come standard, including SOC 2 documentation.
The whole lifecycle. From first-day setup to last-day wipe, we handle it.
10-minute response or your money back.
When something breaks, a technician responds in chat within 10 minutes.
IT support from an employee's first day to their last
We call it The Every Day Process.
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First day
New hires start ready. Laptop secure, accounts working.
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Every day
Something breaks, they message us. Lightning-fast help, in chat.
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Last day
Access ends the same day. We recover and wipe the laptop.
What is included in K10 Labs managed IT
Onboarding and offboarding
New hires start ready. Leavers lose access the same day.
New hires start ready. When someone leaves, access ends that day.
What you get
- A laptop set up and secured for each new hire
- Accounts that are ready on the first day
- Access removed the same day someone leaves
- Same-day lock and wipe of the laptop
Device management
Every laptop set up the same secure way.
Every laptop, Mac or Windows, set up the same secure way.
What you get
- One proven setup, the same on every laptop
- Zero-touch setup, shipped straight to the employee
- Device encryption
- Patching for the system and its apps
- A live inventory of every laptop and who has it
One proven setup. Our experts pick what works. You skip the guesswork.
Protection on every laptop
Antivirus and ransomware protection, built in.
Every laptop is protected from the first day.
What you get
- Antivirus, threat protection and ransomware protection
- Rollback of files encrypted by ransomware
- Web, application and peripheral control
- Data loss prevention
- Download reputation checks
Security, around the clock
A security team that watches day and night.
A security operations center watches your laptops and accounts 24/7, and acts when something is wrong.
What you get
- A security operations center that watches 24/7
- Threat detection, response and threat hunting
- Unlimited incident response, with a root-cause report
- Protection for your Microsoft 365 environment
- Email security
- Security awareness training and phishing tests
- A breach protection warranty
Accounts and Microsoft 365
Email, Teams, OneDrive and licenses looked after for you.
We run Microsoft 365 for you: email, Teams, OneDrive and licenses.
What you get
- Email, Teams and OneDrive managed for you
- Microsoft 365 license management
- Microsoft 365 support
- A password manager for everyone
Help desk
Lightning-fast help, in chat.
Something breaks. Your team messages us. A technician is on it.
What you get
- A real technician, in chat
- A reply within 10 minutes, or your money back
- IT help from 9 am to 9 pm Eastern
- Remote support on the screen
- Help with laptops, accounts and access
Equipment
Laptops bought, fixed and recovered for you.
Buy your laptops through us. They arrive ready to use.
What you get
- Pre-selected equipment from our hardware partners
- Each laptop set up, secured and delivered
- Warranty and repairs handled
- A loaner laptop while yours is fixed
- Laptop recovery and certified wipe
Why pre-selected. We choose equipment for user experience, build quality, reliability, driver support and warranty coverage. You do not have to compare models.
Compliance and reporting
Proof you can show.
Reports come standard, so you can show what is in place.
What you get
- A quarterly review with a written report
- A report on how the controls we manage in your environment align with SOC 2
- A compliance evidence pack for your audits
- Your cyber insurer's security questionnaire, filled in for you
Did IT get added to your job?
The COO, the operations lead or the office manager ends up doing IT on top of their real job. We take it over.
We work with companies that:
- run on cloud software, with no servers
- have no IT person on staff
- are open to remote work
We support teams in the office, at home, or both, anywhere in the United States.
IT is nobody's job
Nobody was hired to do IT. We do it for you.
If nobody at your company was hired to do IT, we do it for you.
What we take over
- Setting up laptops and accounts for new hires
- Everyday IT help, in chat
- Removing access when people leave
- Recovering and wiping laptops
- Compliance proof and reports
Did IT get added to your job? The COO, the operations lead or the office manager ends up doing IT on top of their real job. We take it over.
Is this your company? Cloud software, no servers. No IT person on staff.
For operations leaders
IT should not be your second job.
You run operations. IT should not be your second job.
What changes for you
- New hires start with a secure laptop and working accounts
- Your team messages us when something breaks, not you
- Access ends the same day someone leaves
- You have compliance proof and reports to show
One proven setup. Our experts pick what works. You skip the guesswork.
For office managers
When a laptop breaks, send people to us.
When a laptop breaks, people come to you. Send them to us.
What changes for you
- We set up the laptop and accounts for each new hire
- People message us for help, not you
- We remove access the same day someone leaves
- We recover and wipe the laptop
How to get started with K10 Labs
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Talk
Tell us about your team and what you use today.
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Set up
We set up your laptops and accounts our standard way.
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Run
We handle each new hire, each request and each departure.
Questions about K10 Labs
How does your 10-minute response guarantee work?
When someone on your team asks for help, a technician replies in chat within 10 minutes. That is our service level agreement. If we miss it, you get a credit on your bill.
Do you support Mac and Windows?
Yes. We fully support both. We set up, secure and manage Mac and Windows laptops the same way, so a mixed team is no problem.
Do you support Microsoft 365 and Google Workspace?
We fully support Microsoft 365, including accounts, licenses and day-to-day help. Google Workspace support is coming soon.
Why do I need a managed service?
Because IT is a full-time job, and in most growing companies nobody was hired to do it. Laptops need setting up, updating and securing. Accounts need opening on the first day and closing on the last. Something breaks at the worst moment. A managed service takes all of that off your plate for a flat monthly fee, with security watched around the clock and reports that show what is in place. It costs less than hiring an IT person, and it does not take a holiday.
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Contact K10 Labs
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Phone
(913) 222-2380 -
Email
sales@k10labs.com -
Mail
710 Central Street
STE 66063
Kansas City, MO 64105